www.physics.egerton.ac.ke

Introduction

The Board of Undergraduate studies and Field Attachment Programmes (BUGS & FAP) plays a key role in the realization of one of the Universitys important strategic objective of developing client driven quality programmes

BUGS & FAP is also responsible in facilitating Field /Industrial Attachment which is crucial in ensuring that the students are trained well enough to meet the changing trends in labour markets and management where prior acquisition of practical skills and attitudes is necessary. Field /Industrial Attachment is tenable after three (3)  and four (4) years of study for the respective Degree programmes and after two (2) years of study for Diploma programmes. The board organizes and coordinates the posting and supervision of students in all the academic programmes that require Field/Industrial Attachment. The exact nature of assessment and award of grades is determined by the respective Faculty/Departments from which the students come. Field /Industrial attachment duration is a minimum of eight (8) weeks and  carries a credit factor (CF) of 4.0
BUGS & FAP also organizes and coordinates Teaching Practice for all students taking Bachelor of Education, Bachelor of Science in Agricultural Education and Extension, Diploma in Agricultural Education and Extension and Postgraduate Diploma in Education. Students in these programmes are all required to take Teaching Practice during the course of their study. Teaching practice is conducted for one school term after the students have completed the Methods of Teaching Courses. Post Graduate Diploma in Education students proceed for Teaching Practice after one academic year of study, while Diploma and Undergraduate degree programme students proceed after three years of study. Read More...

Service Charter

Objectives of the service Charter

The goal of this Service Charter is to emphasize our commitment to provision of the highest quality of services and products possible and highlight or core activities, values, set standards, client  expectations, avenues for filling grievances and our obligations to clients.

Mandate
The Board is answerable to the Senate in respect to the conduct of undergraduate studies  in particular has responsibility over the following matters:

• The review of and recommendation to the Senate on, the quality of undergraduate degree and diploma curricula.
• Promotion of interdisciplinary collaboration at undergraduate level with a view to facilitating coherence and resource use optimization with regards to training.
• Development of methods of evaluating the effectiveness of teaching and learning at the undergraduate level in liaison with the Director, Directorate of  Quality Assurance.
• Formulation and review of course scheduling and time-tabling policies for the purpose of enhancing coherence, flexibility and liberalization of the respective curricula.
• Co-ordination of recommendations to the Senate on rules and regulations formulated by the Departments and Faculties governing the undergraduate degree and diploma programmes.
• Co-ordination of the Award scheme for academic excellence amongst undergraduate students and forwarding recommendations thereon to the Deans Committee.
• Co-ordination and facilitation of Field/Industrial Attachment programmes and Teaching Practice.
• Coordination of Student Attachment and Exchange Programmes.

Organizational Structure

Organizational Structure of the BUGS
Board of Undergraduate Studies membership consists of:

1. The Director of the Board - Chairman
2. One representative from each Faculty, School or Institute.
3. Four representatives of the Senate.
4. The University Librarian.
5. The Dean of Students.
6. The Director, Examinations and Time-Tabling.
7. Two undergraduate Student Representatives.
8. The Director, Directorate of Quality Assurance.
9. The Registrar (Academic Affairs) -Secretary

Our Clients/Customers

1. Students
2. The General Public
3. University Staff
4. Parents/guardians

Programmes And Services

Programmes
We are responsible for the coordination and development of all the undergraduate Diploma and degree programmes in the University.  The programmes are offered in ten(10) Faculties,  one (1) College and one(1) Institute namely; Agriculture; Arts and Social Sciences; Education and Community Studies; Engineering and Technology; Science; Environment and Resources Development; Health Sciences; Commerce, Education Arts, Humanities and Development Studies; College of Distance and Open Learning, and the Institute of Women, Gender and Development Studies, respectively.
Products
Graduates
Publications
Services
Extension and outreach services
Local and international linkages
Our Commitments
Board of Undergraduate Studies pledges to support Egerton University in offering competitive client-driven academic programmes and highest quality services and products to its customers in highly professional way.  In particular, we promise to maintain the highest possible standards in respect of the following:

• Efficient and effective quality services to all our customers at all times.
• Clear, timely and accurate information
• Openness, honest and accountability for our actions
• An audience to our customers for continuous learning and improvement of our services, processes and products, in line with changing technology and community needs.
• Honesty and forthrightness in our dealings with customers
• Courteous and professional when dealing with customers
• Attending to all visitors at the reception within three (3) minutes of their arrival
• Dealing with enquiries of complaints promptly 
• Willingness to listen to the customers concerns and suggestions
• Answering phones within three rings
• Not keeping customers waiting on the phone for more than one (1) minute unless with their permission
• Responding to letters and information enquiries within ten (10) working days and e-mails with three (3) working days from the date of receipt
• Responding to technical enquiries within twenty (20) working days from the date of receipt
• Responding to complaints and grievances with fifteen (15) working days of lodging
• Upholding democratic principles, social justice and fairness in dealing with our customers
• Ensuring regular repairs and maintenance of all facilities and disposal of obsolete properly
• Treat all staff with respect, courtesy and dignity

Obligations of our Customers/Clients
Treat staff with respect and courtesy
Respond to requests for information in a timely manner
Provide all the information we need to deal with your request
Observe University rules and regulations
Inform us in advance of any cancellation of appointments
Inform us in advance if you will require any special services while at the University
Tell us immediately if you are unhappy with our services, giving as much detail as possible
Feel free to give us new ideas, comments and suggestions 
Help us keep our environment clean, healthy and safe at all times
Respect and protect University property at all times

Handling complaints, Grievances and Feedback
Clients are encouraged to make genuine complaints, suggestions and compliments on BUGS services, staff, processes, through physical address, in person, by post, telephone or e-mail contacts provided below.